Shipping Policy
MALAYSIA
Please take note that all orders placed will be fulfilled within 1-3 business days (excluding weekends and public holidays).
REST OF THE WORLD
Please take note that all orders placed will be fulfilled within 1-3 business days (excluding weekends and public holidays) from the date of purchase. Customers are responsible for any import duties or taxes charged by the recipient’s country and carrier-related fees.
NOTE
The recipient will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. Due to many unforeseen circumstances and customs clearance processes, international shipping may sometimes be delayed. International shipping charges are non-refundable.
Refund Policy
WHAT'S YOUR RETURN POLICY?
hometown spice'S
All food sales are final. Due to hygiene & safety concerns, we do not accept any exchanges or returns for food items.
TImesupco/Tucthrift/fukubukuro
All merchandise purchased is marked as final and is NOT ELIGIBLE for returns and/or refunds. Please note that exchanges/refunds are only available for items that has manufacturing defects. If you have received a defective item, please ensure that the product is unused with no additional damage, and remains in its original packaging with no evidence of service, alteration, wear, fragrance, or blemishes of any kind. You may contact us at timesupco@gmail.com stating your order ID along with photo proof to further the matter.
Exchanges and refunds are not allowed for change of mind, size, colour, or quantity.
In the event that a defect item is not replaceable, a refund will be processed via the original payment method for your order.
WHAT SHOULD I DO IF I RECEIVE A WRONG PRODUCT OR PRODUCT WITH NOTICEABLE DEFECTS?
Please contact us at timesupco@gmail.com
along with a snapshot your order ID and someone shall attend to this as soon as possible.
WHAT SHOULD I DO IF I WAS WRONGLY CHARGED FOR MY ORDER?
Please contact us at timesupco@gmail.com along with a snapshot your order ID and someone shall attend to this as soon as possible. In the event, that the transaction is found to be charged incorrectly, a refund will be processed via the original payment method for your order.
