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Our Promise

Our Promise

100% Satisfaction Guaranteed


We're offering 100% Satisfaction Guaranteed on your entire shopping experience with Timesupco! The service guarantees below:

  1. VIP Program— exclusive birthday gift each year!
    Join the Timesupco Club toward your VIP status to enjoy exclusive discounts, shop credits and gifts on your birthday, exclusive invites to events and more! 😻😻😻 Upgrade your tier when you share your product with friends! Click HERE and see more!     

  2. Shipping

    Domestic Shipping Policy: Shipping is FREE on all orders above MYR 150 within Malaysia and Singapore except of furniture.
    International Shipping Policy: International shipping is FREE for orders above US$ 220 and a US$ 25 flat fee for orders less than $ 220. 

    Friendly Reminder of Furniture: Due to the restrictions in your country, for international customers in the USA and Canada* who are interested, furniture is only available on the USA and Canada site.

    Note for Furniture: Free Shipping on furniture orders that met requirement at checkout page in Malaysia and Singapore. In the USA, fee is as low as $3.30/kg for first 30 kg. Also, Timesupco offers an Unlimited Furniture Purchase with a flat rate for customers in Malaysia, Singapore and the USA, the delivery fee includes everything in your order, though, so you won't pay more if you're ordering furniture for a whole room than you would for just a single item at the checkout page. Timesupco wants to offer the best delivery rates to all customers. Note, please and must select 'Furniture Logistics' if you purchase a furniture as our fee already goes on a very low price, and it’s nearly zero profit on us. Thanks for your understanding and honest!

    See Full Shipping & Payment Policy

  3. Return
    RETURN POLICY: If you receive a defective or damaged products, please notify us and we'll gladly send you a new one!  Timesupco offers 30-days warranty on home furniture. 
    Domestic Return Policy: Once we receive the defective item, we are more than happy to replace it.

    International Return Policy: The customer is responsible for the shipping the package back to us (We cannot refund any shipping fees paid by the customer in other countries). Once we receive the item, we'll gladly send you a new one!
    All returned items must be in its original brand-new condition within 7 days. For your information, we have logistics agents in the United States, Korea, and Malaysia.    

    For convenience, we issue refund in store credit.        
    See Full Return Policy

  4. Store Credit
    Earn at least 1% Store Credit every $12.99 (~MYR 55) you spend. Timesupco store credit can be applied in your future purchase and it will not expire!

  5. Customer Service
    We're here to help! Our team will get back to you in the shortest time possible.         

    To contact our Customer Service Team, CLICK ME!         

  6. Contact our CEO
    If our Customer Service Team are unable to solve your problem, there is still a way! Contact our CEO Agnes.C, she's always open to hearing from you!    

    Email our CEO

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